Our warranties
On the products we offer and their installation.
on heating cable installed on gutters and pipes and used strictly according to the instructions.
on heating cable permanently installed in a concrete floor and used strictly according to the instructions.
Why so long?
We offer a long warranty because these are twin-conductor cables. The heat in the heating cable is spread over two conductors, so the heating conductor is under less load than in a single-conductor cable. The heating cables work at temperatures of up to 40°C. They are made of heating wire covered with a double layer of insulation. The insulation withstands 180°C and 2500 V, protects the wire from moisture and air and stops it from rusting (oxidising). The wire itself is made of a rust-resistant material.
The warranty is void if it turns out that:
- The thermostat is set incorrectly.
- There is no supply voltage.
- The fuse is damaged.
- The cable supplying power to the thermostat is damaged.
- The heating cable is damaged, cut or in contact with a sharp metal object.
- The floor is covered with insulating material more than 1 cm thick (a thick carpet or mattress).
- The heating cable was repaired by the user.
Mat or cable not heating?
If you find that the heating mat or cable isn't heating, you should:
Check whether the thermostat shows the heating as on. The display of a digital thermostat should show the heating-on indicator.
Check whether the fuse is working. The circuit breaker should be switched on.
Call our company:
If it turns out that the heating mat or cable is damaged because of incorrect installation or use, the customer covers the travel costs (€1 per 1 km net + 23% VAT) and the repair (€341 net + 23% VAT).
Repair
We repair electric underfloor heating.
The service works as follows:
- Using a voltage generator and a thermal imaging camera, we locate the damaged spot of the heating cable.
- We chip off the tile at the damaged spot.
- We remove the damaged section of the cable.
- We fit a joint in its place.
- We check that the repaired cable heats correctly.
- We issue a 20-year warranty on the repair.
Repair costs
- Repair
- 455 EUR
- net + 23% VAT
- Travel
- 1 EUR / km
- net + 23% VAT
- Equipment rental
- 227 EUR
- net, €909 deposit
Get in touch
Describe your case and we'll suggest a solution.
Contact us